Rayne Medicine Shoppe® Privacy Policy
At Rayne Medicine Shoppe®, we respect your privacy and protect your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your data whenever you interact with our pharmacy and online services.
Rayne Medicine Shoppe® ("we", "our", "us") is an independent pharmacy dedicated to safeguarding your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect the data you share when visiting our website, refilling prescriptions, or using any of our services (collectively, the "Services"). By accessing or using our Services, you accept the practices described in this Privacy Policy. If you disagree with any part of this Policy, please do not use the Services.
Information We Collect
Personal Information
We may collect personal information directly from you, which can include:
- • Contact Information: Name, email address, phone number, and mailing address.
- • Account Information: Username, password, preferred communication settings, and other login details.
- • Payment Information: Credit or debit card details, billing address, and transaction history for prescription or over-the-counter purchases.
- • Protected Health Information: Prescription details, medication history, allergies, insurance information, and other data necessary to dispense medication and provide counseling.
- • Communication Information: Feedback, messages, refill reminders, and other interactions with us.
Non-Personal Information
We also collect non-personal information about your interactions with our Services, including:
- • Usage Data: IP address, browser type, operating system, access times, and pages viewed.
- • Device Information: Device type, unique identifiers, and mobile network information.
- • Location Data: General location derived from your IP address or precise GPS data when you grant permission.
How We Use Your Information
We use the information we collect for purposes such as:
- • Dispensing prescriptions, processing refills, and providing medication therapy management.
- • Operating, maintaining, and enhancing our Services and in-store experience.
- • Processing transactions and managing billing.
- • Sending refill reminders, order updates, and important service notifications.
- • Responding to inquiries and providing customer support.
- • Analyzing usage patterns to improve patient experience and pharmacy operations.
- • Sending marketing and educational communications when you opt in.
- • Complying with HIPAA, state pharmacy regulations, and other legal obligations.
How We Share Your Information
We may share your information in the following circumstances:
- • Healthcare Partners: With your physicians, insurance plans, and other healthcare providers to coordinate care as permitted by law.
- • Service Providers: With trusted vendors who perform services on our behalf, such as payment processors or delivery partners.
- • Business Transfers: In connection with a merger, acquisition, or sale of assets under appropriate confidentiality safeguards.
- • Legal Requirements: To comply with applicable laws, respond to lawful requests, or protect our rights, privacy, safety, or property.
- • Consent: When you expressly authorize or direct us to share your information.
Data Security
We maintain reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. Although we strive to use commercially acceptable means to protect your data, no transmission over the internet or storage system is completely secure.
Your Rights and Choices
You have the following rights concerning your personal information:
- • Access and Update: Review and update your personal information through your account or by contacting us directly.
- • Opt-Out: Unsubscribe from marketing messages by following the instructions included in those communications.
- • Data Portability: Request a copy of your personal information in a structured, machine-readable format.
- • Deletion: Request deletion of your personal information, subject to legal and regulatory retention requirements.
Children’s Privacy
Our Services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that a child under 13 has provided us with personal information, we will remove it from our records.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. If material changes occur, we will notify you by email or by posting a notice on our website before the changes take effect. Please review this Policy regularly to stay informed about our practices.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please reach out to us:
